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An official website of Hennepin County, Minnesota
Hennepin county

Assistance

Emergency mental health response

If you're in crisis or know someone who is, we can help.

The Cope mobile crisis team can come to where you are. Cope responds to anyone in Hennepin County who needs an urgent response—individuals, families or communities.

Cope has bi-lingual and bi-cultural staff available for face-to-face, phone, and video visits and uses interpreters when needed.

If the situation is life-threatening or you need immediate response, call 911.

All ages

We now have one number for all ages. Call 612-596-1223.

Crisis services

  • Available 24 hours a day, seven days a week, 365 days a year
  • Come to your home, school or other public place
  • Calm the situation and help you to decide what to do next
  • Offer other types of help depending on your situation
  • Talk through ways to support someone you know, who's in crisis

Community response

Cope partners with communities to support healing after crises. Our no-cost services address communities’ immediate and long-term needs following a traumatic event. Support can be tailored to the situation.

Services available to communities in crisis

Crisis intervention and psychological first aid 

Immediate emotional and psychological support for the community affected by a crisis or traumatic event. 

Community debriefing sessions 

Facilitated sessions for community members to come together, share their experiences, support one another and connect to resources soon after a traumatic event. 

Healing circles

Healing circles increase connection, support belonging and build community by offering a supportive space for community members to listen, share and heal around a similar life experience. Topics are identified by the community and could include, but are not limited to, healing after loss or building resilience.

Resource and referral services 

Connecting individuals in the community with local resources such as mental health services, financial assistance programs and other community supports. 

Workshops and trainings 

Trauma informed workshops on coping strategies, grief and loss, stress management, and building resilience for all ages. 

Support for survivors 

Specialized support for individuals and communities affected by suicide, including education and support groups to reduce further risk. 

Outreach and engagement activities 

Proactive outreach to communities, providing information, support, and engagement to build trust and resilience. 

Follow up and caring contacts

Regular follow up with individuals and families who have received services, including periodic caring communications such as cards or messages to provide ongoing support and reassurance.

Contact the community response team 

Call 612-596-1223 or submit a community response request form online

  • Note: This form is for community response only, not for Cope mobile crisis services. 

Frequently asked questions

Privacy and confidentiality

  • Cope does not share your information with anyone unless you sign a release of information.
  • We would only share information if someone were a risk to hurting themselves, hurting a child, or a vulnerable adult.

Cost

  • There is no cost to you or your family for Cope services.

Insurance

  • Services are provided regardless of insurance status.
  • You do not have to have insurance to receive Cope services.
  • If you have insurance, Cope will bill insurance companies for services, but we do not collect a co-pay from you.
  • If you receive an explanation of benefits (EOB) that is not a bill, and no payment is necessary.

Police involvement

  • Cope is separate from the police. If there is an emergency or high-risk situation, we will call 911.
  • For example, if someone might harm themselves, we might call 911 if an ambulance is the safest way to transport them to a hospital; however, we always consult with the family or individual before doing so.

Make your home safer

Safer Home video series

You can make your home safer when someone you live with has a mental health emergency.

Watch the whole video: Making a safer home (YouTube).

Mental health supports

Information and referral

Substance Abuse and Mental Health Services Administration (SAMHSA)

National Alliance on Mental Illness – Minnesota (NAMI)

Medication disposal in Hennepin County

Weapons disposal

Emergencies

For life-threatening emergencies call 911.

Poison Control Center

State and national help

988 Suicide and Crisis Lifeline

The Trevor Project

Minnesota Farm & Rural Helpline

Minnesota Chapter of the National Alliance of Mental Illness

Related pages

Contact

Cope: mobile crisis response

In Hennepin County: 612-596-1223
Available 24/7
Outside the county: 988

For medical emergencies, call 911.